(03) 6343 5556

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Did not arrive

“Did Not Arrive (DNA)” policy:


This practice will record each DNA that occurs for an individual.


If you happen to miss your 3rd appointment with us in a calendar year we will charge a non-refundable fee of $50. This is a “Non-Attendance” fee.


Please take advantage of our SMS reminder system in which you can cancel or reschedule your appointment.


Please be advised that we require a minimum of 1 hour notification when you are not able to attend your appointment.

Our practice staff use the time to phone people in need of doctors attention on the day and without having to turn people away who require medical attention.


If you are having trouble remembering to show for your doctors’ appointments please advise our staff who will gladly give you a reminder call on that day.



I would like to ask you to please contact us with your new details and if there has been any change to your phone number or other contact details.


Thank you for your cooperation and we are sorry for any inconvenience that this may cause.


Yours faithfully,



Team @ FDS