Practice Policies
Patient Feedback:
We welcome your comments or suggestions. Please feel free to talk to your GP or the Practice Manager regarding any issues.
If you prefer, you can contact the Health Complaints Commissioner Tasmania directly on 1800 001 170 or Email: health.complaints@ombudsman.tas.gov.au
NO SHOW/LATE CANCELLATION POLICY
Cancelling an appointment is totally understandable and sometimes unavoidable. However, we ask that you please cancel your appointment at least two hours prior to your appointment time.
Under reasonable circumstances, failure to provide this or failure to attend your appointment without notice will result in a non-attendance fee as per below.
- 1 missed/late cancellation appointment in a 12-month period will incur a $20 fee.
- Subsequent missed appointments after this will incur a fee of $50 and you will not be able to rebook until this fee has been paid.
- Each missed DOUBLE appointment will incur a $50 fee and you will not be able to rebook until this has been paid.
*Please note these fees do not attract a Medicare rebate.
Telehealth/Telephone consultations
An appointment is required for any Medical Certificates, Script requests, updated and new referrals. Getting a consultation for this has been made easier with access to Telephone consultations. To be eligible for GP telehealth services, patients must have had a face-to-face consultation with their GP in the 12 months before the telehealth service. There are some limited exceptions. Our friendly reception staff will advise if you are eligible for this service.
IMPORTANT UPDATE TO DNA POLICY
Due to the increasing numbers of patients not turning up for their appointments despite all of our efforts to remind them, we have made the decision to strictly enforce this new policy for ALL patients across ALL doctors. The below will come into effect on the 1st April once we have advertised throughout the Practice and online etc.
Reception staff call all double appointments scheduled for the day to confirm- if the patient fails to confirm via text and phone call, their double appointment will be changed to a single to allow for another patient to be seen, if the double appointment patient shows up this will be explained to them on arrival ( and also at time of booking ).
– $30 fee for every missed single appt, cant rebook until this fee is paid in full
-$50 fee for any double appt missed- cant rebook until this fee is paid in full
This applies to all appointments, even Doctor requested appointments! If the patient misses their appointment to discuss their results/recall etc with the doctor, and the doctors think the matter needs to be addressed urgently, then a phone consult with them to discuss may occur, and the patient can return once the DNA fee has been paid.
Phone consults will be on a “case by case” scenario. If patients clearly do not pick up the phone and we do not hear back from the patient then that will be a missed appointment, but if they call back and for example say “I’m so sorry I didn’t make my phone in time” then we will offer the next available appointment slot.